A Guide to Computer User Support for Help Desk and Support Specialists
6th Edition
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Additional Book Details
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows® 7 and cloud computing. Leading HelpSTAR® and Microsoft® Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
| Sold By | Cengage Learning |
|---|---|
| ISBNs | 9781337954983, 9780357606346, 9780357261460, 9781305445727, 9781285852683 |
| Language | eng |
| Number of Pages | 707 |
| Edition | 6th |